Retour
Your workout is hard enough so our goal is to make your experience as easy as possible. We offer a no-hassle 60 day return policy on all orders and the only thing we ask is that your products are sent back in their original condition (unused, and in the original packaging).
Start your return in the returns portal - Returns Portal
Important things to note:
Please include the # (hashtag) in front of your order number to gain access to the portal, Please use the email address associated with the order
HOW DOES THE PORTAL WORK? Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or swap your items with ease. To begin your return or swap follow these steps:
- Open the Returns Portal
- Enter your Order Number and the Email Address which was used on the order.
- Select the item(s) you would like to return to us.
- Select if you would like to Return or Swap the items.
- Print out the postage label and attach it to the original packaging.
- Drop it off at your nearest Drop Off Point shown in the portal.
Small print:
- Returns will only be accepted if the item is in brand new condition with original packaging.
- Items eligible for a return must be returned within 60 days of delivery.
- Please allow up to 10 business days for a return to be processed once it arrives at our facility (usually much sooner!). You will receive an email from us when the return is processed.
- All customers are responsible for all shipping costs to our facility.
- Returns will be refunded back to the original form of payment.
- If you believe your item to be defective, please contact our support Team at help@builtforathletes.com where we will assist you further.