Returns

Your workout is hard enough so our goal is to make your experience as easy as possible. We offer a no-hassle 60 day return policy on all orders and the only thing we ask is that your products are sent back in their original condition (unused, and in the original packaging).

Start your return - Returns Portal

How does the portal work?

Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or swap your items with ease. To begin your return or swap follow these steps:

Open the Returns Portal
Enter your Order Number and the Email Address which was used on the order.
*Please include the # (hashtag) in front of your order number to gain access to the portal & please use the correct email address associated with the order.
Select the item(s) you would like to return to us.
Select if you would like to Return or Swap the items.
Print out the postage label and attach it to the original packaging.
Drop it off at your nearest Drop Off Point shown in the portal.

Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us at help@builtforathletes.com.

Returns Policy

Any unwanted product must be returned within 60 days from when your Built For Athletes order is delivered.

What items can I return?

We understand that sometimes something just doesn't work for you and you want to return or exchange. Provided your item(s) were purchased from Built For Athletes and are still in their original condition, you can return these within 60 days.

Please see the below for any exceptions to this rule:

Socks can be returned if they are sealed in their original packaging.

All bottles are non-returnable due to hygiene reasons.

Personalised items can't be returned.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them.

Should an item be returned to us damaged, worn or in an unsuitable condition, we will not be able to give you a refund. All items are inspected on return.

If you purchased items at an event, you must have a valid original receipt or e-receipt.

When will I get my refund?

This is dependent upon how long it takes your chosen courier to get the returned items back to us before they are processed for a return at our warehouse.

However, we will ensure your return is processed within a maximum of 7 days once received into our warehouse.

We only offer refunds onto the original payment method used to make the order.

For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

Refunds may take up to 7 days to be processed from the date we receive your order back to our warehouse. Please be aware that it can take up to an additional 5 days for your refund to appear in your account once processed.

Exchanges

Your chosen item(s) will be shipped out once the returned item(s) are receipted back into stock at our warehouse.

This means we're unable to pre-reserve any item(s) that are chosen for exchange.

Pop up stores & Events Returns Policy

Returns from Built For Athletes pop-up stores and Built For Athletes events are accepted under our usual returns policy, however we'll need you to get in touch with us and provide your e-receipt so we can verify your purchase, open our returns portal and issue a refund*

*Where cash has been used to purchase, items eligible for a return can only be refunded via store credit in the form of an e-gift card.

For purchases using debit/credit card, we'll be able to refund onto the original payment method providing you're able to provide proof of purchase. Your e-receipt contains your order number which we'll need to find your order and begin the return process.

A refund or store credit will be issued once we've received your return back at our warehouse.