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F.A.Q.
Returns & refunds
Returns & refunds
Our returns process is quick and easy. Find all of our returns information here.
When will I receive my refund?
When will I receive my refund?
Returns are normally processed within 7 days of arriving at our warehouse. Once processed, refunds can take up to 5 additional working days to appear in your account.
Do your backpacks come with a warranty?
Do your backpacks come with a warranty?
Standard backpacks are covered for up to 365 days against manufacturing faults.
Pro Series and Elite backpacks include a 2-year warranty when registered.
What isn't covered under warranty?
What isn't covered under warranty?
Warranty covers manufacturing defects but does not cover normal wear and tear, improper use or product modifications.
What should I do if my item arrives damaged?
What should I do if my item arrives damaged?
If your item arrives damaged, submit a return request and select "Damaged Item Received".
Our team will review the claim and arrange a replacement or refund where appropriate.
Which size of backpack is right for me?
Which size of backpack is right for me?
Find our full size guide here.
What are the delivery times?
What are the delivery times?
We aim to dispatch orders placed before 3pm the same day. Any orders placed after this may ship on the following working day.
You'll receive an email with dispatch confirmation and a separate email with the courier tracking link when this is available.
Shipping Policy & Costs
Shipping Policy & Costs
Find all of our shipping information here.
Do you ship internationally?
Do you ship internationally?
We ship worldwide. Please find all of our delivery and shipping information here.
When will a sold out product be back in stock?
When will a sold out product be back in stock?
Restock dates vary by product.
The fastest way to be notified is by using the "Notify Me When Available" button on the product page.
Subscribers are notified before general announcements.
Do you offer any discounts?
Do you offer any discounts?
From time to time Built For Athletes may offer a range of discounts, along with discount codes, some of these may be subject to verification. You can find our current list of discounts on the page below:
https://builtforathletes.com/pages/discounts-promotions
The best way to hear about our discount codes is to subscribe to our email and SMS channels:
https://builtforathletes.com/pages/join-our-community
Discount codes are for one-time use only, and cannot be stacked.
Do you offer wholesale or corporate orders?
Do you offer wholesale or corporate orders?
Yes. We support wholesale and corporate partnerships. Please contact us here with details of your business and requirements.
My question hasn't been answered
My question hasn't been answered
Please fill out the 'Contact Us' form and our customer service team will be in touch.